How do you treat your current and potential clients?
Have you considered a customer service protocol for you or your organization?
Would you like your client's experience to be memorable?
From offering catering services to business relationships, in person, on the phone or in writing, the communicative image that we offer will mark our professional relationship with the client.
The Customer Service training poses the question of what today's client expects in each business sector and how we can approach excellence and satisfy needs in a differentiated, personalized and updated way.
In this training we work on:
Customer service goals
Customer service situations
Customer service context and resources
Professional and commercial attitude
Records and formalities
Assertiveness and kindness
The customer experience
Language for our clients
Voice and image
Corporate customer service
Customer service protocols